On-site Support / Off-site Repair Services

Customer Support Department provides warranty, AMC (Annual Maintenance  Contract) and non-warranty based on-site maintenance for the equipment purchased from us or having AMC with us. Our extensive workshop enables to offer a repair facility for all kinds of computer system and their associated peripherals.

 

Consultancy

Our consultancy services includes site visit, system-study prior to purchase or post purchase, advise for specifications of the requirement and system audit of existing system including networking system. Our biggest success story is comprises of establishing ICT Infrastructure of more than 10 leading financial institution of Nepal, 2 telco-companies and many more.

 

Networking / Security Solution

Our networking / security solutions connect and secure people, computing devices and computer networks, allowing people to access or transfer information securely regardless of differences in time, place or type of computer system. We provide total network / security solutions on LAN and WAN by certified professionals (MCSEs and CNEs). It provides overall services from network design, implementation, cabling, deployment, installations, upgrading and expansion to maintenance and training services. We work closely with customers to design and implement LAN or WAN based on latest structured cabling standards that will suit customer needs. We can provide all required hardware, software, network cable and components, support, and training to Network Administrators and users. Plus, our highly trained Security Surveillance systems professionals does all the installation, configurations and implementations of CCTV, Access Control devices.

 

Training Services

With the increasing reliance on computerized systems in all facets of business and industry, the demand for competent and efficient computer knowledge has become mandatory. This department provides IT training services to all its customers under various terms. It offers comprehensive training services for all hardware and software products it sells. It also offers training service on Computer networking, and Internetsand emails.

 

 Premium Annual Maintenance Agreement

Our System maintenance agreement takes the load of problems and responsibilities for system maintenance off the client’s management staff, and guarantees immediate support and help with the on-going enhancement process. For customer’s smooth workflow we provide premium annual maintenance agreement which includes unlimited number of on-site maintenance calls, Unlimited workshop repair excluding major spares Network support both (Operating system and hardware) and Regular preventive maintenance service which includes Work on-site at customer’s office, Inspect all hardware peripherals, Virus scan and update signature file and notify of any 'known' viruses, Diagnose drive, printer, keyboard and power problem, Clean the inside and outside of the CPU and printers, vacuum and blow dusts off components and out of SMPS, Report the status of all hardware after preventive maintenance, Make recommendation for necessary replace or upgrade hardware operating systems and applications to help improve company's productivity and minimize drawbacks.

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